The Retail Motor Industry Federation & You

Retail Motor Industry Federation (RMI) members pride themselves on providing high quality, value-for-money services to the motoring public.

RMI standards help our members serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations. Consumers can also search for members via the 'Find a Service' facility at www.rmif.co.uk

When you deal with an RMI member you have certain advantages. For instance, if you feel the member has not carried out his obligations to you, and if after direct representation to him you fail to get satisfaction, you can refer the matter to the RMI conciliation and arbitration service.

This does not apply to new cars, which are covered by a manufacturer's warranty. In such cases representation should be made to:

The Society of Motor Manufacturers and Traders
New Car Code Conciliation Service
PO Box 44755
London
SW1X 7WU


Please read the document How NCS Helps before writing to the National Conciliation Service (NCS) at:

The National Conciliation Service
Retail Motor Industry Federation
9 North Street
Rugby
CV21 2AB